FAQs

Orders & Payments

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Klarna, and other major credit cards.

Do you offer Buy Now, Pay Later options?
Yes! At checkout, you can choose Klarna to split your payment into 4 interest-free installments or pay later — subject to approval by Klarna.

Is my payment information secure?
Absolutely. All transactions are encrypted using SSL technology to protect your personal data.

Shipping & Delivery

Where do you ship from?
Orders are shipped from our partner warehouses depending on your location.

How long does shipping take?
Shipping usually takes 7–15 business days, depending on your country.

Do you ship internationally?
Yes, we ship worldwide! Shipping times may vary by location.

Returns & Refunds

Can I return my order?
Yes! We offer returns within 14 days of delivery. The item must be unused and in original condition.

How do I request a refund?
Please contact our support team with your order number and reason for return. We'll guide you through the steps.

Do you accept returns on sale items?
Only regular-priced items are eligible for return.

Product Questions

Is the travel pillow machine washable?
Yes! The cover is removable and machine washable. We recommend gentle cycle and air drying.

Is it suitable for long flights?
Absolutely! Our travel pillow is designed for maximum neck support and comfort during long trips.

Contact & Support

Who owns Hug and Rest?
Hug and Rest is a brand owned by NovaStellantis Global Commercial LTD, a legally registered company.
You can verify our registration under the company number "16572328".

How can I contact you?
You can reach us at: NovaStellantis@gmail.com
We typically reply within 24 hours, Monday to Friday.